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Hyper-personalised Dynamic Journeys by Generative AI to Convert your Customers on Any Social Channel
Solutions
Hyper-personalised Social Shopping Experiences Any where. Any time.
Create highly converting store experiences directly on any key social channels such as Instagram, WeChat, Douyin and Xiaohungshu as well as on directly on your Website.
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New Solution
Dynamic Data-driven Journeys by Generative AI
Our generative AI technology continuously ingests and analyses user behavioural data to build custom journeys on-the-fly that nudge users from mere content consumption to conversion with dynamic CTAs.
Sign Up for Our Early Adopters Program
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Solutions
Highly Engaging Content Feed Tailored for Every Single User
Hyper-personalised content and activities feed based on machine learning algorithm that maximises engagement rate based on true user preferences and real-time behavioural data.
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Solutions
Empower your staff to sell through Social
Sell in 1:1 private chats on WeCom with agent routing and dynamically-generated purchase links that attributes sales to the relevant agents.
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Current State of E-Commerce
Why Traditional E-Commerce is No Longer Enough
Users drop off because the traditional e-commerce journey composed of passive content consumption does not engage users in a personal way.
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Current State of E-Commerce
High drop-off rate with rushed redirections to E-commerce sites
By bringing users from the start of their exploration journey straight to the end for checkout is the traditional e-commerce experience. Though efficient and convenient, it does not build a memorable connection with users.
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Our Solution
AI-powered Generative Customer Journeys
ChatLabs’ innovative AI-powered social experiences solution enables brands to fully automate hyper-personalised unique customer journeys for every single customer.
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Hyper-personal
content feed (For you page)
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Generative AI
Customer Journeys
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Real-time Behavioural
Data Collection
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Automatic Intent
Cohort Assignment
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Operations Optimisation
Machine Learning
Technology
ChatLabs Social Experiences Overview
Fully native integrations with all major social channels help brands truly understand customer intent and leverage the power of generative AI to automate the construction of hyper-personalised customer journeys for every single user based on their social behavioural data. Enabling brands to not only convert users but to nurture loyalty with them.
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Technology
Be the First to Leverage the Power of AI in Social Commerce
Sign up for our Early Adopters Program to be one of the first brands that use Generative AI to automate the construction of hyper-personalised customer journeys that truly captivates customers any where, on any channel.
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Reduce Bounce Rate
From Social Traffic
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Maximise Engagement
on Social Channels
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Increase Conversion from Social Commerce
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Large & Rich
Customer Data Pool
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Lean Operations for
Social Commerce Channels
Technology
360° Customer Journeys
Enhance your Storefront experience even further through native integrations with our social marketing and service solutions.
ChatLabs Social Marketing
Automate and personalise your marketing outreach from WeChat, Instagram, or SMS based on consumers browsing and purchase behavior.
ChatLabs Social Service
Empower your sales and service teams with behavioral insights of their clients, through sharing this data via WeCom.
Deploy high quality, quickly.
We understand that the quicker you are to market, the quicker you will gain the benefits. ChatLabs has organised its tools and processes, so that brands optimise their time to market.
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Resources that work for you
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Cross-Border E-Commerce 101 Webinar
Unlocking Sales Potential with Cross-Border E-Commerce in China
How to start unlocking your sales potential in China? If you're international luxury brands entering the Chinese market, you have to know about the difference between cross-border and general trade, and learn how to use WeChat reach Chinese customers, e-commerce, and payment solutions!
Salesforce x ChatLabs
Leveraging the Power of Social Commerce in China
8 out of 10 Chinese social media users have participated in social commerce, amounting to at least 795 million social shoppers in 2021.
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ChatLabs PIPL Webinar
How to Build PIPL Compliant Salesforce Customer 360 profiles in China
Stay compliant with China’s updated PIPL
Build 360 Salesforce customer profiles with data integrated from Chinese social media channels like WeChat, Tmall, Xiaohongshu, and JD
Still allow your overseas marketing teams to use Salesforce data and create personalized experiences in China
Talk with our expert
Speak to our experts and solution partners who will provide you with the right digital service and compliant data solutions that power engaging customer journeys for your Chinese audiences.
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